Overview

Item(s) are subject to RETURN/EXCHANGE/REFUND if received within the below

• 3 business days from the date of delivery/Pickup for orders delivered within Lagos.
• 5 business days from date of delivery/Pickup for orders within Nigeria but outside of Lagos
• 10 business days from the date of delivery for orders hipped outside Nigeria.

Note: The item(s) MUST physically be in our possession within the above timeframe to qualify for an exchange or refund. There are no exceptions to this.

Refunds

Refunds are issued minus the cost of shipping via the same payment method. Please note that depending on the payment gateway refunds might take longer to appear in customers bank account.

Product condition

• ALL items must be received unworn, undamaged, unwashed, free from blemishes, and in their original packaging to qualify for an exchange or refund.

• In the case that an item is received damaged, a refund or exchange will not be possible regardless of the circumstance. The customer will be responsible for any shipping cost associated with resending it back to the them.
• SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of the circumstance. ONLY FULL PRICED items qualify for a refund or exchange.
• In a case where a faulty item is received, the customer has 3 days from the date of delivery to file a complaint and not longer than 20 days to return the said item after which we will no longer be able to accept the item regardless of the circumstance.

Return address

Opal Plaza, by Enyo Filling Station, Eleganza Bustop Lekki Lagos.

For any other information concerning returns or exchanges please contact: +2349029882140 or email info@shopakbyarewa.com